Question 1

Why choose Eagle Bay Retreat?

Accepted Answer

Be Home Away From Home - Experience the comforts of home in a stunning, private setting. Enjoy exclusive beach access and unparalleled relaxation.
 

 Unbeatable Location - Escape city crowds and enjoy pristine, clear waters at the Tip of Borneo. Explore the vibrant coral reef just steps from your villa.
 

 Personalized Service - Enjoy attentive service tailored to your needs. Our staff are dedicated to ensuring your stay is unforgettable.
 

 Ultimate Privacy - Find peace and tranquility in a secluded paradise. Perfect for rejuvenation, romantic getaways, and escaping the crowds.
 

 Flexibility & Freedom - Enjoy the freedom to do things your way. Explore at your own pace, indulge in whenever you wish, and create your own schedule.

Question 2

Where is Eagle Bay Retreat Located?

Accepted Answer

Eagle Bay Retreat is nestled near the Tip of Borneo in Sabah, Malaysia, offering seclusion with easy access.
 

  · Arrival: Most guests fly into Kota Kinabalu International Airport (BKI).
 

  · Drive: A 2-hour 15-minute drive (with normal traffic) leads you to the retreat.
 

 From Kota Kinabalu:
 

  1. Follow A3 towards Kota Belud and Tuaran.

  2. Turn north at Langkon onto A1 (direction: Kudat).

  3. Drive 44km and turn left onto Jln Torong Kongan.

  4. Continue following the Jln Torong Kongan for 7 km watch for Eagle Bay Retreat signs. (note the last 1.7 km are a little bumpy)
 

 
 ⚑ Get Directions

Question 3

Is there a Kitchen?

Accepted Answer

Yes, Eagle Bay Retreat offers shared kitchens for each house.

· The kitchens are equipped with all cooking utensils and basic seasoning.

On request you can ask for Kitchen Helper

· Service fee: see menu

Question 4

Is there a Menu?

Accepted Answer

Yes, we have a Menu for your stay at Eagle Bay Retreat. You can view it here or through the Restaurant page in the navbar - https://eaglebay.my/restaurant/index.php

Note: Prices are subject to change

Personalized Seafood Menus: Enjoy delicious, custom-made seafood dishes prepared by our chef. Orders must be placed at least one day in advance. Service fees vary depending on the menu and guest count.

Question 5

Can I cook my own Meals at Eagle Bay Retreat?

Accepted Answer

Yes, Eagle Bay Retreat has a fully equipped shared kitchens for each house which for our guests are free to use.

  · The kitchens are equipped with all cooking utensils and basic seasoning.

 On request you can ask for Kitchen Helper 

  · Service fee: 10 RM per guest

Question 6

Is there a Cooking Assistant?

Accepted Answer

Yes, a cooking assistant is available at Eagle Bay Retreat.

  · Services: Our assistant can assist with cooking, cleaning, and table preparation.

  · You can add the cooking assistant when making a reservation or during your stay.

 The service charge is 10 RM per pers?

Question 7

Is there a BBQ?

Accepted Answer

BBQ facilities are available for your enjoyment. 

Choose from our stationary or movable charcoal/wood BBQ sets. 

BBQ facilities and BBQ set use are free of charge. 

Guests just need to bring their own coal (charcoal). 

Our friendly staff are happy to assist if needed.

Question 8

Are Campfires or Bonfires allowed at Eagle Bay Retreat?

Accepted Answer

Yes, you are welcome to enjoy a romantic evening with a bonfire on the beach.

  · Guest-Prepared You can gather firewood yourself on the beach and enjoy a campfire.

  · Staff-Prepared: Our team can set up a romantic bonfire for you (small service fee (50 RM) applies).

 Utilize the dedicated fireplaces available at the retreat.

Question 9

What are the Check-in and Check-out Times?

Accepted Answer

The check-in and check-out times are:

  · Check-in: 14:00

  · Check-out: 12:00

  · Early Arrival: Early arrivals may benefit from booking the room the night before.

  · Late Departure: Special rates are available for late check-out requests.

Question 10

What is the Cancellation Policy?

Accepted Answer

Both cancellation of and changes to your booking are possible at Eagle Bay Retreat.

 Cancel free of charge up to 4 days before arrival. For cancellations within 3 days of arrival, a 50% cancellation fee will apply.

 Contact: For cancellations or changes, contact us (see website footer).

Question 11

What are my Transportation Options to the Resort?

Accepted Answer

Transportation Service: 

  · For convenient mini bus transportation to Eagle Bay Retreat, we recommend our partner, Kenny.

  · Contact him via WhatsApp (+60 16 228 9558) or WeChat (KD060921).

  · Depending on the number of guest they have different car or mini bus configurations. 
 

 For Car or SUV rental:

  · We recommend Sinaran via Whatsapp (+60 19 899 4999).

Question 12

Where are the closest Grocery Stores or Markets and Shops for Essentials?

Accepted Answer

Sikuati (20 min) and Kudat (40 min) offer convenient shopping, plus charming local restaurants where you can savor delicious regional specialties. Explore vibrant vegetable and fish markets for fresh, local produce. 

 Stock up and experience the local flavors!

  · ⚑ Sikuati Market (Fish and Vegetable) 

  · ⚑ Kudat Fresh Vegetable Market 

  · ⚑ Kudat Fish Market

Question 13

How do I make a Booking?

Accepted Answer

Proceed by clicking the BOOK NOW button in top right corner.

Question 14

Is there a Charge for Parking, Resort Fee, or Internet / Starlink? Is there stable electicity e.g. Solar?

Accepted Answer

· No, the parking is free of charge. 

 · No, Wifi is free and 4G is available.

 · We have extremely stable Starlink Satellite Internet with speeds of up to 250 Mbps, perfect for remote work incl. video calls.

 · No, there is no Resort Fee.

· 100% Ecologically Solar powered with batteries

Question 15

Is Eagle Bay Retreat Pet-friendly?

Accepted Answer

Yes, we are! Eagle Bay Retreat allows cats and dogs in the rooms. Either way be aware of...

· Leash Requirement: All pets must be leashed at all times when outside.

· Waste Removal: Please be responsible and clean up after your pet.

· Pets are not allowed to stay unattended in rooms.

· Pets are not allowed to sleep in beds (allergy & hygiene precautions for next guest).

Question 16

Are there ATMs, Banks, Currency Exchange near by?

Accepted Answer

The official currency of Malaysia is the Malaysian Ringgit (MYR).
 

 Currency Exchange:

  · You can exchange currency at banks in Kudat and Kota Kinabalu.

  · Banks near Eagle Bay Retreat include MayBank Kudat Branch and BSN Kudat Branch.

 ATMs are in:

  · ⚑ Sikuati (Servay Shop) 

  · ⚑ Kudat (Maybank)

Question 17

Are Meals & Drinks included in the Rental?

Accepted Answer

Sorry, but meals and drinks are not included in the villa rental price.

Your Options:

· Self-Catering: You may shop for your own groceries.

· Villa Shopping Service: Villa staff can shop on your behalf (service charge: up to 20% of total).

Personalized Menus:

· Enjoy delicious, custom-made dishes prepared by our chef. Orders must be placed at least one day in advance. Service fees vary depending on the menu and guest count.
 Prices are subject to change

Question 18

Can I eat Durian & Similar Things at Eagle Bay Retreat?

Accepted Answer

Yes, you can enjoy durian at Eagle Bay Retreat. Please consume durian in open, well-ventilated areas to minimize the impact of its strong aroma on other guests.

Question 19

Do I receive Daily Maid or Room Service?

Accepted Answer

Yes, Your privacy is our priority. Daily room cleaning is available upon request, allowing you to customize your service.

 The main areas in the villas will quietly cleaned daily in the mornings.

 Our friendly stuff is to your disposal.

Question 20

Are there Televisions at Eagle Bay Retreat?

Accepted Answer

No, we don't provide satellite TV or in-house movies. Eagle Bay Retreat emphasizes a connection with nature. We encourage you to relax, explore the beautiful surroundings and enjoy a variety of outdoor activities.

Question 21

What are the Smoking Policies?

Accepted Answer

All accommodations are smoke-free whereas smoking is permitted in designated open areas, considering other guests.

Question 22

How to comfirm your Reservation?

Accepted Answer

Once you've submitted your booking, we'll send a confirmation email with all the details and payment instructions.

 Your booking stays secured for three days after submission 

 Your stay is confirmed upon receipt of your 50% deposit.

Question 23

Can you play Golf around Eagle Bay Retreat?

Accepted Answer

Yes, you can play golf at the Kudat Golf Course. There you can enjoy an 18-hole course with beautiful ocean views.

Question 24

Is 24/7 security available at Eagle Bay Retreat?

Accepted Answer

Yes, Eagle Bay Retreat provides 24/7 security for your peace of mind.

Question 25

First Aid & Medical Assistance at Eagle Bay Retreat?

Accepted Answer

Yes, we have a well-stocked first aid kit on-site. Our staff are trained in basic first aid procedures.

  · Nearest Hospital: Kudat Hospital

   · Address: Peti Surat 22, 89057 Kudat, Sabah, Malaysia

   · Hours: Open 24 hours

   · Phone: +60 88-613 333

  · ⚑ Kudat Hospital 

 Also available: 

  · ⚑ Sikuati Health Clinic 8am to 5pm open / closed weekends

Question 26

Can I harvest Coconuts at the Resort?

Accepted Answer

Yes, Harvest your own sweet coconuts at Eagle Bay Retreat!

Our staff can assist you. A small fee (please ask our staff) coconut applies, as we lovingly care for our trees.

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